Contents
Eligibility / Registration
Tixnet’s Role
Principles of Platform Use
Data Protection, Consent for Advertising Purposes
Term, Termination, Exclusion of Users
No Guarantee of the Platform’s Correctness and Availability
Liability
Indemnification Clause
Final Provisions
Special Conditions for Sellers
Terms and Conditions for the Sale of Tickets
Purchase Price Payment Processing via Stripe Seller Accounts
Payment to the Seller, Violation of Duties of the Seller
Shipment of Tickets
Special Conditions for Buyers
Conclusion of Contract
Price, Charges and Payment Methods
Withdrawal from the Purchase Contract, TicProtect
Event Protect
Contents
Privacy Policy
Last updated on: Apr 19, 2023 · 11 min read
Tixnet GmbH, Chausseestraße 86, 10115 Berlin, Germany (hereinafter referred to as: Tixnet) provides an online platform for the sale and purchase of tickets (hereinafter referred to as: Platform) at the Internet address www.tixnet.de. In particular, the Platform allows users to offer for sale and to purchase tickets for events in the areas of sports, concerts, entertainment, theatre and musicals (hereinafter referred to as "Events").
Your use of the Platform (including apps and access via smartphones and mobile phones) will be governed exclusively by the following General Terms and Conditions of Use (hereinafter collectively referred to as: Terms of Use). The Terms of Use shall apply equally between seller and buyer and between users (sellers and/or buyers) and Tixnet. By clicking the respective button (e.g. during registration or creation of an account), you consent to the applicability of these Terms of Use.
Our Terms of Use are divided into three different subsections:
1. General Terms 2. Special Conditions for Sellers 3. Special Conditions for Buyers
General Terms
The following terms apply to all users of the Platform, i.e. for buyers as well as for sellers. Buyers and sellers are therefore hereinafter collectively referred to as "Users".
Eligibility / Registration
In order to be eligible for participation in the Platform, it is necessary to complete the prescribed registration process including the correct provision of all requested information on the respective registration form. Registration is free of charge with the exception of any telecommunication costs which may occur.
Only persons aged 18 and over with unlimited legal capacity as well as legal entities are entitled to register. There is no right to be granted access to the Platform.
Users are obliged to provide correct and complete information during the registration process. Users must not pretend to be a different person, use a name which they are not entitled to use or infringe third party rights in any other way in the context of the registration process.
If incorrect information is provided during registration, Users may be permanently or temporarily excluded from using the Platform, also upon expiry of a deadline where required.
Access to the Platform is protected by an individual password for each User. Maintaining the safety of their password is the sole responsibility of the Users. We recommend changing the password at regular intervals. Passwords must not be passed on to third parties. The password must only be used to access the Platform and to use the services offered on the Platform. Users are solely responsible for all actions carried out using their password. We encourage Users to immediately change their password should it have become known to unauthorised parties.
With each use of the Platform, the Users undertake to comply with the rules stipulated in these Terms of Use. A non-compliance with the Terms of Use may lead to a temporary or complete exclusion from the Platform.
A transfer of the user account to a third party is only admissible with Tixnet's consent, which must not be unreasonably withheld.
Tixnet’s Role
Please note that Tixnet merely provides a Platform to bring together sellers and buyers of tickets for Events and neither hosts Events or sells tickets nor gets involved in the performance of the contract between the buyer and the seller with regard to the tickets in any other way.
Unless stipulated otherwise in these Terms of Use, Tixnet will not assume the role of a mediator in disputes between Users or in the context of the enforcement of the fulfilment of claims between the Users.
Tixnet is entitled to technically edit offers posted by Users so that these can also be displayed on mobile devices or software applications of Tixnet or third parties.
Principles of Platform Use
Users are not permitted to carry out advertising (including self-advertising and links) on the Platform, i.e. on or from the offer pages.
Insofar as Tixnet has not granted its express consent, the Users undertake not to use any data of other Users which is accessible on the Platform or has come to their knowledge due to the use of the Platform in any way unless the data use serves the purpose of performing the contract. In particular, it is not permitted to use such information and data for advertising, unsolicited emails, other unwanted communications or for other purposes which go beyond the purpose which serves the Platform.
The Users are not entitled to evade Tixnet's fee structure and to reallocate the incurred costs between each other.
Data Protection, Consent for Advertising Purposes
Tixnet has comprehensively informed the Users about the type, extent, place and purpose of the collection, processing and use by Tixnet of the personal data required for the registration for the Platform (see Privacy Policy).
Within the framework of their registration on the Platform, the Users have the option to consent to the receipt of newsletters regarding current trends, developments and offers of Tixnet. Such consent may be withdrawn vis-à-vis Tixnet at any time with effect for the future.